Your privacy is our priority. This document transparently explains how koko88 collects, uses, stores, and protects your personal data as a player in Malaysia.
Six core data protection principles we uphold for every koko88 member.
All data transmitted between your device and koko88 servers is protected with industry-grade 256-bit SSL encryption. Your login credentials, financial data, and personal details cannot be intercepted by any third party.
Koko88 has never and will never sell, rent, or share your personal data with any third party for marketing or commercial purposes without your explicit consent. Your data belongs to you.
We only collect data that is strictly necessary to provide our services — nothing more. Each category of data collected has a clear purpose, openly stated in this policy.
You have the right to access, correct, download, or request deletion of your personal data at any time. The koko88 privacy team will process all requests within the stipulated timeframe.
Identity verification documents submitted for the KYC process are stored in a strictly controlled environment with restricted access. This data is used solely for legal compliance purposes and is not shared.
The same high-standard privacy policy applies to all ways you access koko88 — whether via web browser, Android App, or iOS App. No reduced protection on any platform.
Koko88 ("we", "Platform") takes your privacy very seriously. This Privacy Policy clearly explains how we handle the personal data you provide to us when using the koko88 platform, including the website, mobile app, and all related services.
This document is drawn up in accordance with robust data protection principles and complies with applicable legal requirements in Malaysia. By using the koko88 platform, you acknowledge that you have read and understood this policy.
Koko88 collects your personal data through two main methods — information you provide directly and data collected automatically as you use the platform. Below are details of the data categories we process:
| Data Categories | Sample Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, identity card number, date of birth, gender | Account registration / KYC |
| Contact Data | Email address, phone number | Account registration |
| Financial Data | Bank name, account number (last 4 digits), transaction history | Deposit / Withdrawal |
| Technical Data | IP address, browser type, operating system, device ID | Automatically during use |
| Game Data | Betting history, games played, session duration | Automatically during gameplay |
| Communication Data | Customer support logs, feedback | Support interactions |
We do not collect sensitive information such as biometric data, medical records, or political views. Financial data such as full credit card numbers is not stored on koko88 servers — it is handled directly by certified payment gateway providers.
Your personal data is used solely for lawful and necessary purposes in providing koko88 services. The following are the primary purposes for data use:
Koko88 does not sell or rent your personal data. However, in certain situations, we may need to share data with selected third parties:
All third parties we engage are bound by data processing agreements that require them to uphold security and privacy standards equivalent to those of koko88. They are not permitted to use your data for any purpose other than those specified.
Koko88 continually invests in security infrastructure to protect your data. The security measures we employ include:
Koko88 uses cookies and similar technologies to enhance your experience on the platform. The following are the types of cookies we use:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. The koko88 mobile App uses device identifiers for functions equivalent to cookies.
As a koko88 user, you have the following rights regarding your personal data:
To submit any of the above requests, contact the koko88 privacy team via in-platform live chat or support email. We will verify your identity before processing any request.
Koko88 does not retain your personal data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:
Once the retention period has lapsed, data will be securely deleted or anonymised so it can no longer be linked to you.
Koko88 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology in use. Any changes will be published on this page with a new update date.
For significant changes — such as changes to how we use your data or new types of data being collected — we will notify you via an in-platform notice or email before the changes take effect. Continued use of the koko88 platform after the notice is considered acceptance of the updated policy.
If you have any questions, concerns, or complaints about how koko88 handles your personal data, we are ready to listen and help. Here are the channels to reach us:
Effective date: July 2026. For any unresolved complaints, you have the right to refer to the Personal Data Protection Commissioner of Malaysia under the provisions of the Personal Data Protection Act 2010.