The joy of gaming only means something when it is within your control. koko88 provides tools, guidance, and support to ensure your gaming experience stays enjoyable and balanced.
Koko88 believes that healthy entertainment starts with awareness. Here are the foundations of our commitment.
Online casino games are a source of entertainment — not a way to solve financial or emotional problems. koko88 encourages you to play with a clear and positive mindset.
Decide how much you are comfortable spending before starting a gaming session. Think of it as an entertainment cost — not an investment. Never exceed the limit you set for yourself.
It is easy to lose track of time when you are engrossed in a game — this is completely normal. Use the session timer feature in the koko88 app to get regular reminders so you always know how long you have been playing.
One of the most dangerous habits in gambling is trying to "recover" lost money by continuing to play. Every game session is independent and random — previous losses do not determine the next outcome.
Playing while angry, sad, intoxicated, or under significant stress can lead to poor decisions. koko88 encourages you to take a break and calm down before continuing your session.
There is no shame in asking for help. If you feel that gaming is starting to affect your daily life, relationships or finances, koko88 is ready to help you access the right support resources.
At koko88, we don't just provide a gaming platform — we also take responsibility for the health and well-being of every member who joins us. This is not just a phrase in an official document. It is part of how we design the platform, train our support team, and make operational decisions every day.
We understand that for a small number of individuals, gambling can become a serious problem. Gambling addiction is a real health condition, not a sign of personal weakness. Anyone experiencing it deserves proper support — not judgment.
That is why koko88 consistently invests in proactive detection systems that help identify playing patterns which may indicate a problem. When our system detects early signs of problem gambling in a player's account, our team will reach out to them personally to offer support and guidance.
We also maintain a strict policy regarding underage users. Our KYC process ensures that only individuals aged 18 and above can create an account and play. Any attempt to bypass this age restriction will result in immediate account closure.
Koko88 provides a range of self-control tools that you can activate directly from within your account without needing to contact support:
Set the maximum amount you can deposit within a given period. Once a limit is set, it takes effect immediately and cannot be increased without a 24-hour waiting period.
Set the maximum loss amount you are comfortable with over a given period. Once this limit is reached, your account will be automatically blocked from placing new bets until the period ends.
Set how long you want to play in a single session. koko88 will send a reminder when time is nearly up and automatically log you out of your account when the limit is reached.
If you feel you need a short break, you can activate a cooling-off period for 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or make any transactions.
For more serious cases, you can apply for self-exclusion for 6 months, 1 year or permanently. This will fully close your account and prevent re-registration during that period.
Here are some signs that gambling may be becoming a problem for you or someone you know:
On the other hand, here are the traits of players who play in a healthy and responsible way:
Check any questions that apply to you over the past 12 months. This is not a diagnosis — it is simply a personal reflection tool to help you assess your own situation.
The koko88 team is here to help with any concerns related to responsible gaming, setting up controls, or simply talking through your playing habits.
The fastest way to get help. Our agents are responsive and trained to discuss responsible gaming concerns in a comfortable, supportive manner.
Response < 2 MinutesFor cases requiring further discussion or documentation, send an email to our dedicated team and we will respond within 24 business hours.
[email protected]Set deposit limits, take a temporary break, or self-exclude directly from your account panel — no need to contact anyone. Fast, easy, and effective immediately.
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